If you open the CSV import wizard and see CSV import is a paid feature — Upgrade your plan, your plan simply doesn't include CSV import. You're not doing anything wrong — CSV import is part of the paid plans.
What the error looks like
When CSV import isn't included in your plan, the wizard page shows CSV import is a paid feature with an Upgrade your plan button in place of the upload step. You'll see it as soon as you open the wizard.
Why it's locked
CSV import is included in paid plans only. Free accounts see the upgrade prompt instead of the wizard.
How to get access
Click Upgrade your plan on the wizard page and pick a paid plan — the wizard unlocks right after. If you already pay and still see the prompt, contact support with your seller ID.
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