Orders is your fulfillment workflow for wholesale Sell sales (it's separate from your marketplace orders, which Poshmark/Mercari/etc. handle on their own apps).
Order statuses
A sold lot moves through three statuses:
Processing — the buyer has paid via Stripe and the order is ready for you to fulfill. Shipped — you've generated a label and marked the order shipped; the buyer gets an email notification. Delivered — tracking shows the package was delivered.
Fulfilling an order
Generate Label — creates a USPS/Shippo shipping label and tracking number. If Shippo isn't configured, Closo falls back to a placeholder CLOSO… tracking number so you can still proceed.
Mark Shipped — once the package is on its way, mark the order shipped. The buyer is notified by email.
Your payout
Your payout on a sold lot is the sale price minus a $1/item platform fee. That's why your payout is a little lower than the lot's sale price — you'll see the platform fee broken out in the sale detail.
After tracking shows Delivered, Closo holds the payout through a 3-day buyer-protection window, then releases it to your Stripe payout. During those 3 days the buyer can open a dispute, which holds the payout until it's resolved.
Buyer disputes
Within 3 days of delivery a buyer can open a dispute (reasons: not as described, missing items, damaged, wrong items, counterfeit, or other), and they can attach photos. While an order is disputed, its payout shows as Held until a Closo admin resolves it — either by releasing the payout or issuing a Stripe refund.
Payout statuses you may see on an order are Held, Disputed, Released and Failed.
Open Sell