Why is my listing stuck in “Dispatched”?

“Dispatched” means Closo handed the listing to the marketplace but hasn’t heard back yet. Here is how to tell if it is stuck — and what to do.

Closo's Crosslister shows a listing's state on the marketplace icon of the product row: a spinner while in progress, a green check once live, red if it failed (click it for the reason and Retry on <Market>). The spinner is where the extension hands the payload to the marketplace's web client. 90% of stuck listings are stuck here.

Tell if it's actually stuck

A listing is stuck if its marketplace icon has been spinning for more than 8 minutes and the Inventory page shows Extension connected.

Fixes, in order

Try these one at a time. Most sellers get unblocked at step 2.

1. Confirm the marketplace is connected
Open Marketplaces (the toolbar button on Inventory). Any marketplace whose toggle is off needs to be signed in on its own tab and switched on again.
2. Retry the failed listings in bulk
Use the action below — it filters to failed and re-dispatches them in one click.
3. Clear the marketplace's cookies
If retry doesn't work after 5 minutes, the marketplace likely logged you out silently. Reconnect from the Marketplaces page.
4. Contact support
If 30+ listings stay stuck after a reconnect, email support@closo.co with your seller ID.
Retry failed listings

Why this happens

Marketplaces don't expose a public listing API — Closo drives their web client through your browser via the extension. Network blips, captchas, and silent logouts are the three usual culprits.

log
[ext] dispatch poshmark/listing/abc123
[ext] waiting for ack…
[ext] no ack after 8 min — marking stuck
[ext] retry available

Also check for the banner Update the Closo extension to keep cross-listing — cross-listing to Poshmark, Mercari, Depop and Vinted needs version 4.1.40 or newer, and an older extension leaves listings spinning. Chrome usually updates on its own; open chrome://extensions and click Update to force it.

Watch the step-by-step video guide