Closo's Crosslister moves a listing through five states: Drafted → Queued → Dispatched → Posted → Live. The “Dispatched” step is where the extension hands the payload to the marketplace's web client. 90% of stuck listings are stuck here.
Tell if it's actually stuck
A listing is stuck if it has been in Dispatched for more than 8 minutes and your extension shows “Online” in the toolbar.
Fixes, in order
Try these one at a time. Most sellers get unblocked at step 2.
1. Confirm the marketplace is connected
Settings → Marketplaces. Any marketplace with a yellow badge needs to be reconnected.
2. Retry the failed listings in bulk
Use the action below — it filters to failed and re-dispatches them in one click.
3. Clear the marketplace's cookies
If retry doesn't work after 5 minutes, the marketplace likely logged you out silently. Reconnect from the Marketplaces page.
4. Contact support
If 30+ listings stay stuck after a reconnect, email support@closo.co with your seller ID.
Why this happens
Marketplaces don't expose a public listing API — Closo drives their web client through your browser via the extension. Network blips, captchas, and silent logouts are the three usual culprits.
[ext] dispatch poshmark/listing/abc123
[ext] waiting for ack…
[ext] timeout 8000ms — marking stuck
[ext] retry available