Closo uses Stripe Connect to send your payouts on wholesale lots you sell. A payout can stay held for one of the reasons below.
Buyer-protection window
After the buyer's package is marked delivered, the payout is held for a roughly 3-day buyer-protection window. During that time the buyer can open a dispute. If no dispute is opened, an hourly job releases the payout to your connected Stripe account once the window has elapsed.
If a dispute is opened, the payout stays held until it is resolved.
Operator safety switches
Closo also has two operator-controlled safety switches that can pause payout releases platform-wide during an investigation or incident. These are rare and temporary. If a payout has been held well past the 3-day window with no open dispute, email support@closo.co.
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