Closo uses Stripe Connect to send your payouts. When Stripe holds a payout, it's for one of three reasons.
KYC pending
Stripe needs to verify your identity (legal name, address, last-4 of SSN). Open Wallet → Verify identity. The session takes 3-5 minutes.
New seller hold
First-time sellers have a 7-day rolling hold so Stripe can confirm there\'s no chargeback risk. Releases automatically after 7 days from your first sale.
Risk review
Triggered by an unusual purchase pattern (a single huge sale, refund spike). Usually clears within 48 hours. If it persists, email support@closo.co.